Terms Of Service
If you're reading this, there's a pretty good chance you've got a website hosted with us. There's also a fairly high probability that you either haven't been receiving bills, or have received complicated invoices that require manual payment.
That's why we're moving to auto-billing for web hosting fees (like literally everyone else). We get charged for wholesale web hosting every month by Amazon, and given the growth our business has seen in the last twelve months, I can assure you that bill isn't very pretty.
Please note that sites in development are not billed for hosting until they go live.
We've set up a few basic plans and kept the pricing to the absolute minimum. You'll receive your invitation to our payment system separately - you should know what you're on (unless you don't.)
Don't want to set up auto-payments?That's cool. Let us know and we'll make sure you are on a monthly auto-invoice. The same late rules (at the bottom of this email) still apply - so make sure you remember to pay it on time!
Business Grade Wordpress Hosting - $55/mthThis is what most of you are using. It's dedicated cloud hosting delivered on the Amazon Web Services platform, delivering near instant response times. It's a little more expensive than the crappy servers that bigger, more profitable companies like Godaddy and Netregistry have for sale - but it's a lot better. You're in good company - Netflix, Spotify and LinkedIn all run on the same platform. It even includes Cloudflare configuration and maintenance!
Business Grade Wordpress Hosting Plus - $75/mthThis plan packs everything your regular Wordpress hosting plan comes with, and adds two inboxes powered by G-Suite or AWS Workmail. That means always-on email provided by the world's biggest, most reliable email providers - no more lost e-mails, this system is ultra safe and secure. We're not making any profit on this upgrade, we're just passing on the cost of the service!
Magento Hosting - $189/mthThis isn't your friend's Magento host. You'll be sharing a server with... well, nobody. This is a fully streamlined AWS server running on a super secure aMiSTACX configuration. Basically, we pay half of this fee to Amazon, the other half to aMiSTACX, and round it off to a neat figure. We could just use a slow, crappy shared server and pocket eighty bucks a month, but that's not really what we're about.
Can I download my site information?Yes! Your site is your property. So long as your build fees are fully paid, you own it! Simply request a copy of your data, and we'll send you a Wordpress Backup file. This is all done through a one-click plugin, though, and doesn't represent a comprehensive, bulletproof server backup. We can take care of that for you, but our hourly rate applies - it generally takes about three hours to make and deliver a full filesystem and database backup for you.
What's your hourly rate for updates or maintenance?Easy. It's $120 per hour or part thereof. This rate doesn't apply to fix faulty code or errors that are caused because of us.
What if I don't pay my bill?We can assure you it happens for some people, so we may as well figure it out before that day comes. First up, we'll send you an email if your payment goes overdue. The first one will be automated, and will give you the chance to fix up your account. We'll contact you if you miss the email or don't respond to it.
Once it goes 30 days overdue, your site will go into maintenance mode - visitors will see a message indicating that there's temporary maintenance.
If this happens, your account will generally have a $90 maintenance fee added. This isn't a fee for nothing! We actually have to physically spend time looking into your situation, and while your account is overdue, we're covering your hosting expenses for you!
If it's still not paid after 60 days, your site will be switched off and saved in our storage for another 30 days, after which it will be permanently deleted. We won't provide a site backup during this time. You can switch it back on and grab a copy of your data by paying the overdue hosting fees in full.
Do you want to know more?
Contact us for a free discovery session and see the power of incredible photography for yourself.